Configure customer phone messages and requests
Customer Messages controls the phone's preparing and ready text, tracking QR receipts and optional table-request buttons.
Customer Messages controls the phone's preparing and ready text, tracking QR receipts and optional table-request buttons.
Set the experience
- Open Manage › Settings › Customer Messages.
- Enter Order Ready Title, Order Ready Message and Preparing Message.
- Use placeholders exactly: {order}, {branch}, {customer}, {restaurant}.
- Enable Print Order Tracking QR On Receipts and set its accompanying text if needed.
- Choose bill, water, cleaning and written-request toggles. Calling the waiter remains available.
- Enter Google Review Link and the review request message.
- Save and Sync.
Try a message such as “Order {order} is ready at {branch}.” Leave a field empty when you want its supported default.
The pager needs the phone page open on restaurant Wi-Fi; these settings do not send SMS or internet push notifications.
Save the changes and tap Sync on the main cashier before checking the branch apps. The console and the till can show different settings until that exchange completes. Check the branch and signed-in user's role if an action or record is missing, and test the changed setting before busy service.
See phone pager, table requests and ratings.
Still need help?
Our support team is here. Tell us what happened and which branch.