Send and handle table requests

Customers can request service from the table QR page. Calling the waiter is always available; optional buttons add bill, water, cleaning and a written note.

Send and handle a request

1. The customer opens the table menu on restaurant Wi-Fi.
2. They choose the waiter/service control.
3. They select an enabled request or write a short note.
4. The cashier receives the table request in its notifications.
5. Staff open Orders › Floor to find the table needing attention.
6. After service, use the appropriate handled or table-state action.

Request availability is configured in Customer Messages. A bill request does not collect payment, and a cleaning request does not itself mark the table clean.

Keep the activated devices on the same reachable branch network. Internet access is needed for activation and cashier Sync; local orders and display updates use the LAN. Check the selected branch, network connection and saved device identity before resetting anything. Preserve unsynced data when investigating a connection problem.

See message settings and floor view.