Collect ratings and Google reviews
After pickup, the customer page can ask for a star rating when a Google review link is configured. The selected rating determines the next step.
After pickup, the customer page can ask for a star rating when a Google review link is configured. The selected rating determines the next step.
Configure and test
- Add Google Review Link and the review message in Customer Messages.
- Save and Sync the cashier.
- Complete a test order through pickup and open its customer page.
- Check that the rating choices appear.
Ratings of 4–5 reveal the Google review link. Ratings of 1–3 open a note that the customer can send to the cashier for follow-up.
The local rating does not publish a Google review. The customer follows the Google link and completes Google's own review process.
Low-rating feedback reaches the cashier locally. After Sync, review submitted ratings in Business Reports › Customer Ratings.
Keep the activated devices on the same reachable branch network. Internet access is needed for activation and cashier Sync; local orders and display updates use the LAN. Check the selected branch, network connection and saved device identity before resetting anything. Preserve unsynced data when investigating a connection problem.
See message settings and business reports.
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