Resolve failed or incomplete Sync
Sync failures can prevent uploads or leave console changes absent from the till. Start with the error message and identify whether the problem is internet, clock, activation or branch networking.
Sync failures can prevent uploads or leave console changes absent from the till. Start with the error message and identify whether the problem is internet, clock, activation or branch networking.
Check in order
- Confirm you are using the branch leader for cloud Sync.
- Open a website on that device to check internet access.
- Check automatic date, time and time zone.
- Review the device's activation and status in Manage › Devices.
- Retry Sync and read the completion result.
- Check pending uploads and the target order or menu change.
Uploads use batches. A retry continues remaining work without requiring you to enter sales again.
Do not clear app data or uninstall to fix a failed Sync. Unsynced orders may exist only on that device.
Follower connectivity and cloud connectivity are separate checks.
Keep the activated devices on the same reachable branch network. Internet access is needed for activation and cashier Sync; local orders and display updates use the LAN. Check the selected branch, network connection and saved device identity before resetting anything. Preserve unsynced data when investigating a connection problem.
See clock, LAN issues and Sync behaviour.
Still need help?
Our support team is here. Tell us what happened and which branch.