Recover an Android app stuck loading
A loading problem on Android can involve the app's saved activation or secure storage. Preserve local work before attempting a reset or reinstall.
A loading problem on Android can involve the app's saved activation or secure storage. Preserve local work before attempting a reset or reinstall.
Try recovery safely
- Close and reopen the app.
- Check the device's free space, date/time and network.
- If the app opens, Sync successfully and verify uploaded orders first.
- Use a current official app release.
- If still blocked, record the error and ask support to assess local-data recovery before destructive steps.
- Reinstall or clear app storage only after unsynced work has been secured.
Current Android secure-storage configuration can reset unreadable secure entries automatically. This may require device reactivation; there is no dedicated in-app secure-storage-reset button documented here.
Clearing Android storage or uninstalling can remove local orders. If Sync is impossible, stop before erasing data and involve support.
After recovery, activate and Sync again.
Keep the activated devices on the same reachable branch network. Internet access is needed for activation and cashier Sync; local orders and display updates use the LAN. Check the selected branch, network connection and saved device identity before resetting anything. Preserve unsynced data when investigating a connection problem.
See activation and sync problems.
Still need help?
Our support team is here. Tell us what happened and which branch.