Fix a printer that is not printing

A saved order can be valid even when printing fails. Check printer hardware, connection and routing before entering the order again.

Check the printer

1. Check power, paper direction, lid and error lights.
2. Confirm the printer can print its own device test.
3. Open Manage › Devices and verify branch, connection, address, port and attached cashier.
4. Sync the till, then inspect Hardware for its last error and pending jobs.
5. Check installed Windows printer name, Android USB permission or Bluetooth pairing as applicable.
6. For kitchen tickets, check printing settings and category routing.

Network printers commonly use port 9100; use the configured port for your printer.

Receipt copies and automatic printing are separate settings.

Keep the activated devices on the same reachable branch network. Internet access is needed for activation and cashier Sync; local orders and display updates use the LAN. Check the selected branch, network connection and saved device identity before resetting anything. Preserve unsynced data when investigating a connection problem.

See printer setup and receipt settings.