Fix an incorrect device date or time
An incorrect device clock can block Sync and money or order actions. Correct time protects order dates, schedules and reports.
An incorrect device clock can block Sync and money or order actions. Correct time protects order dates, schedules and reports.
Fix the clock
- Open the device's operating-system date and time settings.
- Enable automatic date and time.
- Check the time zone and actual local date, including the year.
- Connect to the internet so automatic time can update.
- Return to the cashier and retry Sync.
- Recheck the displayed warning before continuing sales.
The cashier compares time with trusted console time and also detects a clock moved backwards.
Do not change the clock to bypass shift hours or backdate an order. Correct the schedule or use the appropriate reporting period instead.
If the warning remains, record the message, the shown device time and the branch for support.
Keep the activated devices on the same reachable branch network. Internet access is needed for activation and cashier Sync; local orders and display updates use the LAN. Check the selected branch, network connection and saved device identity before resetting anything. Preserve unsynced data when investigating a connection problem.
Read sync problems and staff sign-in.
Still need help?
Our support team is here. Tell us what happened and which branch.