Refund an order from the console

The console supports refunding the remaining paid value of a closed sale. Use Refund Order on the original order; this action requires refund permission and access to that branch.

Refund a closed sale

1. Open Orders and find the original sale using its branch and business date.
2. Open its details and confirm that it is paid and closed.
3. Review previous refunds and the amount still available.
4. Choose Refund Order.
5. Enter or select a reason if appropriate, review the amount, then confirm Refund.
6. Check the resulting refund record and reconcile the actual money returned to the customer.

The console action refunds the remaining eligible balance. It does not provide an item-by-item partial-return selector.

An open, canceled or already fully refunded order is not an eligible closed sale. The console order detail does not offer a general Void action; use the cashier for supported cancellations.

Refunds retain tender information, but recording one does not operate a physical card terminal.

See cashier voids and refunds and order details.