Find orders and read their details

The console's Orders page lets you review uploaded sales and order states across your permitted branches. Use it when checking a receipt, a payment or the history behind a reported figure.

Find the order

1. Open Orders in the console.
2. Choose the branch and business date.
3. Select the relevant order tab and use the available search or filters.
4. Open the order and confirm its number, branch and status.
5. Review its item quantities, discounts, tax, charges and payment information.

Compare the original order with any linked refund before deciding that money is missing. A refund is recorded separately, and a canceled order should not be treated as a completed sale.

If an order is missing

Check the business date and branch first. Then check whether the cashier has successfully synced. An order saved locally can remain absent from the console until its upload completes.

Use the page's Export action if you need to inspect order rows in a spreadsheet.

See console refunds, open orders and report dates.