Void orders and refund items

A void cancels an eligible order; a refund returns eligible paid items. They have different rules, so check the saved status and previous returns first.

Choose the action

1. Open the original order.
2. For whole-order cancellation, use Cancel and review the reason.
3. For paid-item returns, use Refund, select remaining quantities and enter the required reason.
4. Check the amount and confirm.
5. Review the resulting order and money record.

An order with a refund cannot then be voided. A canceled order cannot be refunded. Running tabs with payments must be closed before returns, and gift cards cannot be returned as ordinary items.

Refund period and reason requirements come from cashier settings. Tender refunds are allocated within what each tender paid.

The cashier keeps local activity on the device. Tap Sync to upload changes and receive console updates; local branch communication uses the shop network. Check the order number and status before repeating a money or order action. If a result is unclear, inspect the saved order before trying again.

See console refunds and cash reports.